Important update for everyone
Today, we would like to inform you of the progress we are making after the cyber-attack that occurred at the end of June. We continue to work vigorously in reinstating operating procedures and are well on our way to achieving this. Currently, the Knauf Group is making good time in restorations. Many of our online systems and email are back to functioning normally, some areas are being ramped up again right now.
We apologise for any inconvenience or delays in our delivery processes that still might may occur, but rest assured that we are working tirelessly to resolve the final issues.
As soon as all operating procedures are back to normal or we have new information relevant to you, we will naturally inform you.
We thank you for your understanding and trust.
Message of the 29th of June 2022
Unfortunately, the systems of Knauf Group have been the target of a cyber-attack on the night to Wednesday, June 29.
Our cyber security system responded immediately, and the global IT team managed to isolate the incident. The protective decision was made to shut down services, while further forensics are in progress.
We are currently working heavily to mitigate the impact to our customers and partners – as well as to plan a safe recovery. However, we apologize for any inconvenience or delays in our delivery processes, that may occur.
We would like to thank you for your understanding and trust. Please rest assured that we will inform you about our progress, and as soon as we are “back to business as usual”.